Voyage Vista Travels

Voyage Vista Travels Pvt. Ltd. ("VVT", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal data when you use our services or visit our website.

1. Information We Collect

We may collect the following categories of personal data:

Personal Details: Full name, gender, date of birth, email address, phone number, residential address.
Booking Information: Travel dates, destinations, passenger details, government-issued ID proofs (like Aadhaar, Passport).
Payment Information: Credit/debit card details, UPI ID, wallet information, and banking details (processed via secure gateways).
Device & Usage Data: IP address, browser type, device model, location data, and browsing behavior on our website.
Communication Data: Emails, messages, customer support chats, and call recordings (for service quality purposes).

2. How We Use Your Information

Your information may be used for the following purposes:

To process and manage your bookings.
To send booking confirmations, tickets, and travel-related notifications.
To provide customer support and respond to inquiries.
To personalize your experience and improve our services.
To send marketing or promotional communications (only if you opt-in).
To comply with legal obligations and regulatory requirements.

3. Sharing Your Information

We do not sell your personal data. However, we may share it with:

Service Providers: Airlines, hotels, cab services, and other partners to fulfill your booking.
Legal Authorities: When required under applicable law or government regulations.
Technology/CRM Partners: Who support our operations, under strict confidentiality agreements.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

All payment-related information is handled by secure and PCI-DSS compliant payment gateways.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Understand user behavior and preferences.
Provide a personalized experience.
Analyze site performance and troubleshoot issues.

You may manage your cookie preferences through your browser settings.

6. Your Rights Under Indian Law

As per Indian data protection regulations, you have the right to:

Access, update, or correct your personal data.
Withdraw consent for marketing communications.
Request deletion of your data, subject to legal limitations.
Raise a complaint in case of misuse or breach.

To exercise these rights, please contact us at: support@voyagevistatravels.in

7. GDPR Data Protection Rights (EU Residents)

If you are a resident of the European Economic Area (EEA), you are entitled to the following rights under the General Data Protection Regulation (GDPR):

Right to Access – Request copies of your personal data.
Right to Rectification – Request correction or completion of inaccurate data.
Right to Erasure – Request deletion of your data under certain conditions.
Right to Restrict Processing – Request limits on how we process your data.
Right to Object – Object to data processing, including for direct marketing.
Right to Data Portability – Request your data in a portable format or its transfer to another organization.

We will respond within one month of receiving your request.

8. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review it regularly.

10. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

📧 Email: support@voyagevistatravels.in

📞 Phone: +91 90888 90887

🏢 Address: B1/639 A Janakpuri, Delhi, 110058